RADIO UCONNECT
What's Uconnect
Uconnect combines the touchscreen, steering wheel and voice controls, able to provide, in the car, the information and entertainment you want, leaving you free to concentrate on the road. Your Uconnect allows you to call whenever you want, is integrated with the navigation systems and entertainment and also with voice commands. Also offers one of the most advanced navigation systems, it was specially designed for the drivers with an optimized offer on the individual models.
Is it possible to change the language of the Uconnect radio?
Yes, accessing the settings you can select the language of the radio.
How can I update the navigation system maps?
You can update your navigation system on the Help & Support section or on the personal area of DriveUconnect.eu. On Help & Support section, after selected brand of interest, you will be able to access to the map updates. In this step, you are prompted to select a "vehicle" and a ”radio model" from a drop down menu. After the choice, you will be redirected on Map Update or TomTom website to download the update. On TomTom website, the map updates are free within the first 90 days of the navigation system usage.
Free updates are available for New Fiat 500, Fiat Tipo and Alfa Romeo Giulia with Mopar® Map Care service. Map Care provides free updates for 3 years (a new update every three months). Find out more details on Map Update website.
Can I associate my smartphone with Bluetooth to Uconnect system?
You can check your smartphone Bluetooth compatibility with your car Uconnect system at the following address: www.uconnectphone.com
How can i associate my smartphone to Uconnect system?
To pair your mobile phone, the vehicle stopped, proceed as follows:
• turn on Bluetooth on the phone;
• press the button phone" on the front panel of the car radio;
• if any mobile phone is paired with the system, the display shows a dedicated screen;
• select "Yes" to start the pairing process then search the device on the Uconnect dispositive on the phone;
• When prompted by the phone, use the keyboard to enter the PIN code displayed on the system, or confirm on the phone PIN code displayed;
• from the screen, "Phone" you can always combine a mobile phone pressing the "Settings" button: press the "Add Device" and proceed as described above;
• during pairing process displays a screen that shows the progress of the operation;
• when the pairing process is successfully completed, you see a screen: answer "yes" when asked to pair your phone as favourite.
I upgraded the operating system of my mobile. Why does it not connect anymore with Bluetooth to Uconnect?
After any software update of the phone it's recommended, for proper use, to remove the phone from the radio's associated list of devices, clearing the previous association of the system even from Bluetooth devices on your phone and make a new recording.
Does the smartphoneconnect itself automatically to the radio via Bluetooth?
The Uconnect system automatically connects to the paired mobile phone.
To choose a cell phone or Bluetooth device-specific, follow these steps:
• press the button APP on the front panel of the radio and then select "Settings" and "Bluetooth"
• select "Telephone / Bluetooth" on the display;
• select the "paired phones" list or "coupled Audio" using the corresponding key on the display;
• select the specific device (mobile phone or Bluetooth device);
• press the "Connect" botton.
Why my smartphone does not connect itself automatically?
Please check to have selected in the phone menu the function that allows automatic connection. If other devices are paired, the system will consider the first paired device.
How is established the connection priority to a smartphone rather than another one?
If other devices are paired, the system will consider the first paired device as "Favorite". The priority is determined by the order of connection to mobile phones that are not set as "Favorite". The last connected phone will have the highest priority.
Why, pushing the "Voice" key, I can not do calls?
Press te botton "Voice" on the steering wheel activates and controls the voice recognition for "Radio / Media." All voice commands for the phone can be activated by pressing the botton "Phone" on the steering wheel.
Why music commands are not immediately available?
After connecting the device on which there is the music, the voice recognition system needs a few seconds to sync and charge all the information on the device itself. The charging time depends on the amount of music on the device.
Why can't I call a contact memorized on my mobile using voice commands?
To call a contact stored on your phone you need to verify that they fulfill the following conditions:
1)Press the button on the steering wheel "Phone" to have your phone's controls related available.Please note that your phone's controls are not available if you press the button "Voice".
2)The section has less than 1000 contacts
3)The voice recognition system needs time to synchronize and charge your phone data. you need then wait a few seconds.
Why the system does not correctly interpret voice commands?
The speech recognition accuracy also depends on the ambient noise, accent of those who gave the orders that may be of a different mother tongue and the available commands. If the given command is not available at that moment, the speech recognition engine will return another command currently active.
SERVICES UCONNECT LIVE
What services does the Uconnect LIVE app offer?
The Uconnect LIVE app gives you access to a broad range of services, so you can connect to your vehicle and bring your digital world on board via the car radio. In order to access LIVE services and Mopar® Connect, you need to download the Uconnect LIVE app on your smartphone.
LIVE services are available on board enabled cars with Uconnect touchscreen systems. Once you have launched the Uconnect LIVE app and paired your phone with the radio via Bluetooth, you can use LIVE services thanks to your phone's cellular data connection.
Mopar® Connect services, where available—including remote controls and features to assist you when needed—must be pre-activated at an Authorised Dealership. Once the first activation step has been completed, you will receive an email with information on how to finish registering your account and your car. Once you have confirmed your vehicle data, you will receive an email when the Mopar® Connect services are active and available on both the Uconnect LIVE app and the driveuconnect.eu website.
The Uconnect LIVE app is available everywhere on the App Store or Play Store?
In order to use LIVE and Mopar® Connect services, you need to download the Uconnect LIVE app onto a compatible smartphone. The application is available in Italy, France, UK, Spain, Germany, Austria, Belgium, Netherland, Switzerland, Luxembourg, Poland, Denmark, Sweden, Slovakia, Finland, Czech Republic, Hungary, Greece, Ireland, Portugal, Bulgaria, Romania, Latvia, Lithuania, Slovenia, Estonia, Malta, Cyprus.
On which mobile phones can I use the Uconnect LIVE app?
The minimum smartphone requirements for using LIVE and Mopar® Connect services are as follows:
Bluetooth version 2.1 + EDR or higher
Android OS Android 6.0 or higher. Recommended screen resolutions 480x800, 540x960, 720x1280 and 1080x1920.
Apple operating system iOS 10.0 or higher. Recommended screen resolutions 640x960, 640x1136, 750x1334 and 1080x1920.
How do you change the language of Uconnect LIVE mobile app?
The language of the Uconnect LIVE app follows the one selected on the own smartphone, so it can be edited by setting the phone.
What are Mopar® Connect services?
Mopar® Connect is the connectivity system for your vehicle that offers maximum safety and security when you need it and the freedom of having your car at your fingertips. With Mopar® Connect you can request help by making use of my:Assistant services, monitoring and remote control using the my:RemoteControl and my:Car features.
To access all Mopar® Connect services, you must complete activation via email and download the free Uconnect LIVE app, which is available in the Apple and Google stores. Services are accessible via the Uconnect LIVE app using a cellular data connection.
What are My Fleet Manager services?
My Fleet Manager is the complete, innovative answer to managing your fleet. Thanks to its simple and intuitive interface, along with its complete remote accessibility, you can have total control over activities, service status, maintenance and assistance for each vehicle.
One click and you can have access to all the information you need. In real time, without leaving your office, or on-the-go using your smartphone.
The services are accessible from the fleet management portal developed in conjunction with Targa Telematics.
Find out more at myuconnectfleet.fcagroup.com
What Mopar® Connect services are available?
Mopar® Connect services vary depending on the market and the car's equipment level.
The following applications are currently available:
my:Assistant
Crash Assistance
Roadside Assistance
Theft Assistance
my:RemoteControl
Find Car
Lock Doors
Active Alerts (Area Alert, Speed Alert, Reminder)
my:Car
my:Journey
my:eCharge
my:Assistant is available only in France, Spain, Germany, United Kingdom, Italy, Belgium, Netherlands, Austria, Switzerland, Poland, Portugal
On which cars is Mopar® Connect available?
Mopar® Connect is available on the following cars:
Fiat 500
Fiat 500X
Fiat 500L
Fiat Panda
Fiat Tipo
Lancia Ypsilon
Jeep Renegade
Jeep Compass
Alfa Romeo Giulietta
Fiat Professional Ducato
Fiat Doblò
Jeep Grand Cherokee
Jeep Cherokee
Jeep Wrangler
FIat Punto
Fiat Qubo
In which countries are Mopar® Connect services available?
The services can be activated on enabled cars sold in France, Spain, Germany, United Kingdom, Italy, Belgium, Netherlands, Austria, Switzerland, Poland, Portugal, Denmark, Norway, Sweden, Hungary, Czech Republic, Slovakia, Greece and Ireland.
How can I get Mopar® Connect services?
To check specific availability for each new model, refer to the online configurator for that vehicle. Services can be activated at Authorised Dealerships. When you collect your new car, the Dealership will guide you through the first activation step.
Does Mopar® Connect also work abroad?
Absolutely. Mopar® Connect services are available in all EU countries and Switzerland without any limitations, except for the My:Assistant services Crash Assistance and Roadside Assistance services, for which the countries covered depend on the country where the vehicle was sold. For more details, see the availability section of the
Mopar® Connect services page.
Are Mopar® Connect services available for all cars?
Some services are not available for certain models and countries. For more details, see the availability section of the Mopar® Connect services page.
What are my:Assistant services?
The Mopar® Connect my:Assistant services provide you with 24-hour support in the event of a crash or the breakdown or theft of your vehicle.
How does the Crash Assistance service work?
The service helps you to receive assistance if the vehicle detects a strong impact. The operations centre will provide you with support by calling the contact persons* whose details you provided during registration. The vehicle will be located and, if necessary, the my:Assistant operator will be able to request assistance at the accident site.
If the contact persons whose numbers you previously provided are unavailable by phone, the operations centre will send a text message notification to the first person's number and will also alert the emergency services.
You can also call the freephone number in the Uconnect™ LIVE app by pressing the "Call" button in the dedicated my:Assistant section.
*The number of personal contacts provided during registration depends on the country where the vehicle is sold.
In which situations can the Crash Assistance numbers help me?
If you require assistance following an accident, you can call the Crash Assistance number via the Uconnect LIVE app. A my:Assistant operator will locate the car and, if necessary, arrange for the emergency services to be dispatched to the accident site.
Whenever I’m abroad, am I charged extra for using the my:Assistant service?
All calls you make via the Uconnect LIVE app are free of charge, even when abroad, as long as you use the freephone number. If the freephone number is out of service or does not work properly due to problems with your mobile network operator, you can contact the landline network number available for all my:Assistant services. In that case, the cost of the call depends on your mobile network operator.
What should I do if my vehicle breaks down?
If a breakdown occurs, you can use the Uconnect LIVE app, pressing the "Call" button in the dedicated my:Assistant section to contact the FCA Roadside Assistance service directly. The operator will locate the car and, if necessary, arrange for a roadside assistance vehicle to be sent out, according to the terms of your FCA Roadside Assistance service.
What happens if someone tries to steal my car?
If the vehicle detects unauthorised towing, you will be contacted directly by a my:Assistant operator. If you cannot be contacted on any of the numbers you provided*, the my:Assistant operator will notify you via text message.
Once the theft is reported to the police, security features including ignition lock will be activated with a view to recovering the vehicle. For your additional security and to avoid interfering with any police investigation, geolocation of your vehicle will be disabled on your Uconnect LIVE app and on the website. You can also contact the operations centre directly by calling the Theft Assistance number, which you will find in the my:Assistant section of the Uconnect LIVE app. The number is also displayed in the private area of the website.
In addition, the car is able to detect any disconnection of the battery or tampering with the device. In this case the vehicle will send a message, but will not forward the notification to the Theft Assistance centre. If the vehicle is equipped with a volumetric alarm, the car will send you a message when the alarm is triggered, but will not forward the alert to the Theft Assistance centre.
*The number of personal contacts provided during registration depends on the country where the vehicle is sold.
**Starter motor disabling depends on the country where the vehicle was sold. For more details, see the availability section of the
Mopar® Connect services page.
How does the Lock Doors command work?
Lock Doors is the my:RemoteControl function that allows you to lock and unlock your vehicle's doors remotely.
The service requires the PIN you entered when activating the services.
To lock and unlock the doors remotely, all the vehicle doors and tailgate must be closed, the engine switched off, and the vehicle must be in an area with GPS and mobile network coverage.
Lock Doors command is not available for cars with volumetric alarm systems fitted as standard.
How do the Activate Alert services (Area Alert, Speed Alert, Reminder) work?
Activate Alert services alert you via email and/or push notification, depending on certain predefined settings such as your geographical area or speed. If you activate Area Alert, you will receive a message every time your vehicle enters or exits a preset area. To set the area, use the map on the web portal or on the Uconnect LIVE app, in the my:RemoteControl section.
If you activate Speed Alert, the vehicle will warn you whenever it exceeds a preset speed limit.
Additionally, with the Reminder feature you can request a reminder on selected days whenever you park and move away from the car, so you don’t leave anything behind in the vehicle. Select what you want to remember and the days when you receive the alert via the Uconnect™ LIVE App, in the my:RemoteControl section.
Activate Alert services are only available if the vehicle is in an area with GPS and mobile network coverage.
How do I choose which notifications to receive?
For each service, you can choose whether to receive messages via email, text message or push notifications from the App Uconnect LIVE app. To change your settings, log into your personal area on the driveuconnect.eu site and click on Mopar® Connect. Select "Settings" and choose which notifications you want to receive. You must select at least one notification method for each service. Crash Assistance service alerts cannot be disabled for safety reasons. Theft Assistance alerts can be disabled in the my:Assistant section.
In what cases would it be useful to disable alerts sent by the vehicle for the Theft Assistance service?
Theft Assistance alerts can be suspended while the car is undergoing work at a service centre or is being moved with the engine switched off, for example when the vehicle is towed or transported on a train or ferry. If you opt to suspend Theft Assistance alerts, the my:Assistant operator will not call you in the event of theft. However, you will still be able to call the Theft Assistance numbers on the driveuconnect.eu website and Uconnect LIVE mobile app.
To enable or disable the theft alert suspension service, log into the Mopar® Connect personal area on the driveuconnect.eu website and then go to the my:Assistant section.
The theft alert suspension service can be activated for up to 30 consecutive days. If you need to suspend alerts for a longer period, you can stop the suspension service and set it for a new period. Authorised Dealers and Service Centres cannot activate or deactivate this mode.
Can drivers of a car equipped with Mopar® Connect services disable the vehicle geolocation service?
Yes, vehicle geolocation can be disabled at any time by using the Privacy Mode service, following the instructions in the car’s Owner Handbook or the sticker on the sunroof. For more information, see the online Owner Handbook.
For your safety, Privacy Mode cannot be activated for my:Assistant services.
How does Mopar®Connect "Find Car" work?
The Find Car service gives you the up-to-date location of your vehicle. If the vehicle is not located in an area with network coverage, such as an underground car park, the last location sent by the vehicle will be displayed.
What is the my:Car service?
The my:Car service, which is available on the Uconnect LIVE app and the driveuconnect.eu website, provides important information about your vehicle, such as fuel level, battery charge, tyre pressure and door open/closed status. The battery level, fuel level and tyre pressure are updated in real time when the vehicle is moving, but the values may differ from those shown on the instrument panel. If the vehicle is stationary and the engine is switched off, the battery level is updated once every 24 hours. The door status is updated whenever the status changes.
In addition, if you have activated LIVE services, you will be able to monitor any warning lights that may have been on inside the car, referring to the last trip during which your phone was connected to the car radio and the LIVE services were activated.
For selected brands, models and markets, receive the Vehicle Health Report via email every month, also available in your private area, enriched with useful information on how to take care of your car.
What is the my:Journey service?
my:Journey is the service included in Mopar® Connect that allows you to manage journeys via the Uconnect™ LIVE app. my:Journey keeps track of the vehicle’s movements and, by means of a helpful dashboard, enables you to display these movements on maps, add personalised notes and aggregate the various stages to create a unique travel experience.
What is the my:eCharge service?
my:eCharge is the service included in Mopar® Connect and dedicated to electric vehicles that allows you to find, use, pay for and track recharges at public charging stations (easy Charge), as well as being able to manage charging with a Connected Wallbox. The my:eCharge service is available with Uconnect LIVE mobile app integrated features and with links to dedicated apps (My easy Charge and My connectedWallbox).
Is there a charge for using Mopar® Connect services?
When you purchase a car with Mopar® Connect, you have a 12-month service subscription included in the cost of the vehicle, beginning from the start date of the vehicle warranty. If you own an FCA car and wish to purchase Mopar® Connect as an accessory, you get 12 months of service included in the cost of the device. After the first 12 months, you can choose whether to renew the paid services.
How do I renew Mopar® Connect services?
At the end of the validity period of your subscription, you can renew Mopar® Connect at an Authorised Dealership or purchase a renewal directly from the online Mopar® Store* by clicking on the following link: renew Mopar® Connect now.
*This service is only available in Italy.
How do I find out the expiry date of my subscription?
To view the expiry date of your subscription to Mopar® Connect services, see the "Service status" section on the Uconnect LIVE app or in your personal area on the driveuconnect.eu website.
What if the vehicle is in a location with poor reception or no mobile network coverage?
The Mopar® Connect my:RemoteControl and my:Assistant services (in automatic mode) are based on mobile networks and satellite positioning systems. Therefore, if the vehicle is in a remote area, poor reception may prevent you from accessing some or all of your subscribed services. Mopar Connect services are unavailable without mobile network and GPS coverage.
I already have a car made by the FCA Group, can I have Mopar® Connect services installed on it?
If you already own an FCA vehicle, Mopar® Connect services are available as an accessory on specific models. Ask at your local Authorised Dealership whether your car is compatible with Mopar® Connect.
What should I do if I sell the vehicle?
When you sell a vehicle equipped with Mopar® Connect services, you need to unsubscribe from the services. To unsubscribe your account from Mopar® Connect services, log into the driveuconnect.eu website and access the Mopar® Connect portal. Go to the "Service Status" section and click "Terminate". The car’s new owner can still use the services until the expiry date. If necessary, you can contact the Customer Service.
What are the services for Fiat 500 family Hey Google cars?
Fiat 500 family Hey Google models are equipped with Mopar® Connect box and offer features that can be managed using Google Voice Assistant, particularly features for my:RemoteControl, my:Car and my:Journey. Find out how to use your Fiat 500 family Hey Google car: click here
In which countries are services available for Fiat 500 family Hey Google cars?
The services are currently available, including through the Google Nest Hub device, in: Italy, Spain, France, the UK, Belgium, the Netherlands, Germany, Austria and Switzerland. Through the Google Assistant app in Poland.
The following questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal advice, and are not intended to be legally binding on FCA Italy S.p.A. in a particular case. Please refer always to the terms and conditions of the contract which you have subscribed.
What are LIVE services?
LIVE services let you access your digital world through the car's radio. Always connected: security and fun put together in a new driving experience. On enabled cars, LIVE apps can be used via the Uconnect touchscreen system, which features a specific interface that limits driver distraction. In order to access the LIVE Services, you have to download the Uconnect LIVE app on your smartphone and login with an FCA account. You can download the app from Google Play and the App Store. Once the app is launched and the phone is paired with the radio via Bluetooth, you will be able to use LIVE services via your phone’s data plan.
What LIVE services are available?
LIVE services are constantly evolving and vary depending on the market and the car's equipment level. Services may require the creation of specific accounts (i.e. Twitter) or subscriptions (i.e. Deezer).
The applications currently available are:
TomTom LIVE
my:Car
eco:Drive
Alfa Performance
Jeep Skills
Abarth Telemetry
Efficient Drive
Uconnect for Twitter
Deezer
TuneIn
Reuters
On which cars are LIVE services available?
LIVE services can be activated on the following enabled cars:
- Fiat 500X
- Fiat 500L
- Nuova Fiat 500
- Nuova Lancia Ypsilon
- Jeep Renegade
- Nuova Alfa Romeo Giulietta
- Fiat Tipo 5Porte
- Fiat Tipo Station Wagon
- Abarth 595
- Fiat 500S
- Nuova Alfa Romeo Mito
- Nuovo Fiat Doblò
- Cherokee MY 2017
- Grand Cherokee MY 2017
- Jeep Compass
Radios on which LIVE services (if enabled) are accessible:
- Uconnect 7" HD Nav LIVE
- Uconnect 7" HD LIVE
- Uconnect 6,5" Radio Nav LIVE
- Uconnect 5" Radio LIVE
- Uconnect 5" Radio Nav LIVE
- Uconnect 8,4” Radio
- Uconnect 8,4” HD Nav LIVE
In which countries are LIVE services available?
On enabled cars, LIVE services can be activated in Italy, France, Germany, Spain, UK, Netherlands, Switzerland, Austria, Belgium, Luxembourg, Portugal, Poland, Ireland, Czech Republic, Slovakia, Hungary, Greece, Denmark, Sweden, Finland, Romania, Slovenia, Lithuania, Latvia, Estonia, Bulgaria, Malta, Cyprus.
How do the LIVE services get connected? Do you need a dedicated SIM or a mobile Bluetooth connection?
You can access LIVE services on board the vehicle via the Uconnect LIVE app, which can be downloaded from Google Play and Apple’s App Store. Once you have launched the app and paired your phone with the radio via Bluetooth, you can use LIVE services thanks to your smartphone data connection. Using the applications in streaming could require a high data usage and this service in roaming could result in additional costs. We recommend to verify your mobile's contract terms of use.
Which functions will be for free and which ones will I have to pay for?
The LIVE services let you drive your digital world in a safer way. For the vehicles with enabled LIVE services there is no extra fee to pay for services on the vehicle – except for your own data traffic use. However, some services may require the creation of dedicated accounts (e.g. Twitter) or subscriptions (e.g. Deezer).
Can I invite other members to use LIVE services on my car?
The first user who pairs his smartphone on the vehicle and activates the LIVE services becomes the "Master" of that car's services.
Every Master can invite 3 people ("Friends") to use the connected services on the car. He can invite his Friends either on the Uconnect LIVE app, or in his personal area on DriveUconnect.eu.
The “Friend” will then receive an invitation via email and will decide whether or not to accept the possibility to use the LIVE services on that specific car. Only one user per time can use the services on board. To terminate the access to the services, the Master can deny the access permissions of his Friends, who at the same time can also spontaneously cancel their invitation.
I buy a used car and I'm unable to access to LIVE service?
When buying a used car, it is possible that the LIVE services are already enabled. In this case, to remove the previous services’ Master, you need to contact the Customer Care.
For how long are the LIVE services available? What can I do when they expire?
You can also check the exact expiry date on your smart phone thanks to the Uconnect LIVE app or in your personal area on DriveUconnect.eu. At the moment, a subscription renewal is not expected, but in the months prior to the expiration date each user will be contacted to communicate any opportunity and arrangement for renewal.
How do you update the APP on the radio?
The system alerts the user when updates are available through messages on the radio. When you receive a message, you can either download or postpone the update. The message will be repeated at every vehicle restart. To be noticed: In case of mandatory system upgrades, if the messages have been ignored by the user, the system will download the update anyway as soon a connection is available.
Is it possible to use a Wi-Fi connection to download LIVE service updates?
Yes, you can use any Internet connection, including Wi-Fi hotspots, as long as your mobile phone has already been coupled to the vehicle and the authentication on Uconnect LIVE has already been done. The "size" of the update to be downloaded is always shown in the installation message.
How does the vocal synthesizer work?
The vocal synthesizer (Text to Speech) of the radio supports the pronunciation of one language at a time. The language depends on the radio settings and can be changed in the specific section of the settings menu. To be noticed: for Reuters, the news will be read only if the content language matches the settings’ language.
Are there voice commands?
With Uconnect 6.5 "LIVE Radio Nav you can launch single applications of LIVE services (such as: my:Car ...). Voice commands are not enabled for the Uconnect LIVE services on Uconnect 5" Radio Live and Uconnect 5 "Radio Nav LIVE. Voice commands are still enabled for standard functionalities currently available in the Uconnect Infotainment system.
Will LIVE services be available on all FCA car? Also on the ones already sold and produced?
The LIVE services are available starting from 2015 on specific models and markets. Users will receive an email containing the details for the activation, and the use of services depending on the purchased model.
How do I get the LIVE services on the Uconnect 6.5" Radio Nav LIVE my 500X?
To use the LIVE services on the Uconnect 6.5" Radio Nav LIVE on some 500X is necessary to upgrade the radio. The update can be performed by all authorized workshops in Italy, France, Germany, Spain and the UK.
How do I start using Mopar® Connect services?
If you purchase a car with Mopar® Connect you will receive an email from FCA. Click on the "ACTIVATE" link to request activation of the services. If you have already signed up to one of the FCA portals, you can log in using the same email address that the activation message was sent to.
Once logged in, complete and confirm the car’s data.
Once logged in, complete and confirm the car’s data. When the activation is complete, you will be sent a confirmation email and your Mopar® Connect services will be available on the portal and on the Uconnect LIVE mobile app.
How do I use Mopar® Connect services?
Once you have confirmed your vehicle data, you will receive an email when the Mopar® Connect services are active and available on both the Uconnect LIVE app and the driveuconnect.eu website.
How do I access my account and use Mopar® Connect services on the website?
Log into the driveuconnect.eu portal. If you have more than one car, select the vehicle you are interested in and then choose "Mopar® Connect" from the menu at the bottom. Finally, click on the "Access Mopar® Connect services" link.
I bought a used car with Mopar® Connect services. How do I activate them?
To activate Mopar® Connect services for your vehicle, contact your preferred Dealership or an Authorised Service Centre.
How do I deactivate Mopar® Connect services?
Once you deactivate Mopar® Connect, you will no longer be able to access information about your car or view services from the Uconnect LIVE mobile app and the website. To deactivate the services, log into your personal area on driveuconnect.eu and select the specific vehicle. In the Mopar® Connect personal area, select "Service Status" and click "Deactivate services" to discontinue all services.
I already have Mopar® Connect services, how do I activate LIVE services?
LIVE services can be activated on enabled cars. For more information, download the activation guide in PDF format.
How can I activate the LIVE services?
The LIVE services can be activated on enabled cars via the Uconnect LIVE mobile app, available on Google Play and the App Store. Once the app is running and the phone is paired with the radio via Bluetooth, the LIVE services will be activated and used, using the phone’s data plan. For more info, download the activation guide in PDF.
Do I need a smartphone with Bluetooth connectivity to use Mopar® Connect services?
You don’t need to connect your smartphone to the car radio using Bluetooth in order to access Connect
Mopar® services. Bluetooth connectivity is required in order to activate Uconnect LIVE.
The following questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal advice, and are not intended to be legally binding on FCA Italy S.p.A. in a particular case. Please refer always to the terms and conditions of the contract which you have subscribed.
Can the level of fuel detected by my:Car on the app not match with the one in the car?
It is possible. My.Car service on Uconnect app reports on the user's mobile the vehicle status (including fuel level) and lights turned on - eventually existing on board the vehicle- referring to the last trip in which the user had his mobile synchronized and Uconnect LIVE services activated. The info is synchronized to the vehicle and mobile app when you turn off the vehicle, than they are associated to this specific date and time.
For that reason, if a user has made the last trip without connecting the phone, my:car's data on the mobile app won't be aligned with the car levels. To avoid the user's confusion, the date when a value has been colected is shown in the data display of my:Car, both in the app and on the web.
What's Deezer
Deezer is a service that grants access to a catalog of 35 million songs. In order to access the complete functionality of the service, it is needed to have a Deezer Premium account (chargeable). A user without a Premium account can only access the internet radio selected by Deezer and listen the songs from the catalog for 30 seconds.
What is Alpha Performance?
This exclusive service of Alfa Romeo Giulietta is used to measure its performance thanks to timers and indicators on your radio. It also allows access to the driving statistics from your smartphone, and offers tips for real-time guidance.
What models is Alfa Performance service available on?
Alfa Performance is only available on the New Giulietta with Uconnect 6.5’’ Radio Nav LIVE.
How can I reach the "Routes" starting point within Alfa Performance?
In the "Routes" section of the Alfa Performance app, the "Start" button is active only when close to the route's starting point, which is set by the Uconnect Team when loading it. In order to be sure you are near the starting point, you can select the route from the Uconnect LIVE app on your smartphone and use the mobile phone's maps to get directions to reach the exact point where "Start" is enabled.
Why can't I access the "Routes", "My Routes" and "Badge" sections of Alfa Performance?
Make sure you enabled data transmission in the app's settings on the radio.
To allow the service to access your GPS position in the app settings in your smartphone these functions must be enabled. A specific icon has been added to the status bar of your radio to inform you that your position is being transmitted to the server. Refer to the online user and maintenance manual for further information on how this icon works.
What information do I share with the Uconnect LIVE community?
Thanks to Alfa Performance and Jeep Skills, you will be able to share your performance levels and routes with the Uconnect LIVE community. If you tick the option in the app settings in your smartphone, community users will have access to your profile picture, your vehicle nickname and your saved routes. Do not forget to comply with the terms and conditions for this service to live this online experience to the best. You can customise your sharing preferences at any time and delete any content you do not want to share.
I sent my Alfa Performance route to the Uconnect™ LIVE Team. What happens now?
Sharing your routes with the community is a way to collect Badges. We are selecting new routes to be integrated with driving tips, so your suggestions are welcome.
What is Efficient Drive?
This exclusive service for Alfa Romeo Giulietta helps users save fuel and CO2.
Why does my Nuova Giulietta display the eco:Drive icon?
Complete the suggested updates on the Radio the next time you start the system to correctly display all of the apps available on your Giulietta.
What is Jeep Skills?
This Exclusive Jeep Skills service makes it possible to measure your performance levels, thanks to the timers and indicators on the radio. It also allows you to access your driving statistics from your smartphone, and offers driving suggestions in real time.
What models is Jeep Skills service available on?
Jeep Skills is available on the Renegade with Uconnect 6.5" Radio Nav LIVE.
How can I reach the "Routes" starting point within Jeep Skills?
In the "Routes" section of the Jeep Skills app, the "Start" button is active only when close to the route's starting point, which is set by the Uconnect Team when loading it. In order to be sure you are near the starting point, you can select the route from the Uconnect LIVE app on your smartphone and use the mobile phone's maps to get directions to reach the exact point where "Start" is enabled.
Why can't I access the "Routes", "My routes" and "Badges" sections in Jeep Skills?
Make sure you enabled data transmission in the app's settings on the radio.
To allow the service to access your GPS position in the app settings in your smartphone these functions must be enabled. A specific icon has been added to the status bar of your radio to inform you that your position is being transmitted to the server. Refer to the online user and maintenance manual for further information on how this icon works.
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Here is some advice on getting the most out of the Uconnect™ system.